We accept returns and exchanges on all full-price and sale items purchased through our website, except gift-with-purchase items. Products must be unused, unwashed, undamaged, and returned within 30 days of shipment. Even exchanges are honored on all sale styles, regardless of original product pricing. Shipping fees are non-refundable.

To begin your return process, click here.

To make a gift exchange, visit gentealapparel.com/returns. You will need the order #, shipping postal code, recipients full name, and the email address to which you would like the return label to be sent.

Yes. We accept returns of exchanged items.

To submit a refund request, please use the order number from your exchange order, not the original purchase.

When submitting your request, the return portal may show a refund amount of $0. Rest assured, your refund will still be processed and issued to the original form of payment once the return is received.

Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.

Shipping fees can not be refunded.

Refunds can take up to 10 days to be reflected on your bank account. 

Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.

Shipping fees can not be refunded.

Refunds can take up to 10 days to be reflected on your bank account. 

Please allow up to 10 business days for processing once we have received your return. Return processing times may increase during periods of high volume. We appreciate your patience! Upon processing, you will be notified via email that the exchange order has been created and shipped.

Please note that exchange orders are created once your return has been received and processed. Inventory is not reserved at the time your exchange is requested, and the selected style may sell out before the exchange is finalized. We recommend returning your item as soon as possible to ensure timely processing and availability of your exchange.

Exchanges for the same style:

If you’re exchanging an item for the same style in a different size or color, the return portal may display a balance due. You will not be charged for this amount and can disregard it.

Exchanges for higher-priced styles:

If you choose an item with a higher price than your original purchase, you’ll receive an invoice once your return is received and processed. After the invoice is paid, your exchange order will be created and you’ll receive confirmation and tracking details via email.

We're sorry for the inconvenience, but we are not able to edit or cancel orders during times of high order volume.